Your opinion is valuable to us

Dear clients,

It is very important to us to find out how satisfied you are with our service, so we kindly ask you to share your opinion with us. Your complaints, comments, compliments and/or suggestions directly influence the quality of services offered by the Sparkasse Bank!

Based on your complaints, comments, compliments and suggestions we can take steps towards improvement of our current services or introduction of new functions for you.

If you are not satisfied with our service and you have complaints related to our work, contact us through one of official channels:

Contact us


Fill online form


Our phone number:
033 280 269


Our e-mail address is:


Fill out the flier “Together towards better service” and file it in the poll box in any office of the Sparkasse Bank.


Send us a letter to:
Sparkasse Bank
Tim za Kvalitet usluga i upravljanje reklamacijama
Zmaja od Bosne 7
71000 Sarajevo